Basic Mediation Training

Spring Training Starts APRIL 29, 2024


Mediation is a voluntary method of dispute resolution in the parties settle their dispute with the aid of a trained mediator or a co-mediator team. Agreements are reached through effective communication, negotiation, compromise and exploration of options. Any dispute may be brought to mediation as long as both sides agree to attempt a mediated solution.

This 32-hour training is provided by Groundswell staff, and exceeds the requirements of the Dispute Resolutions Programs Act (DRPA). Successful completion of the training qualifies the new mediator to participate in DRPA mediation programs across the state of California.

Testimonials and Success Stories:

About Our Training

This training focuses on facilitative mediation – the mediator’s role is to guide parties through the mediation process, helping them to communicate more effectively and helping them identify and explore solutions to their own problems. The training is appropriate for any individual who wishes to develop better personal or professional conflict resolution skills as well as for those who plan to become professional mediators. This training is very interactive. Participants are provided with numerous ‘hands-on’ opportunities to practice facilitative mediation skills in small group role play situations with live coaches who give instant feedback and direction.
  • History of Alternative Dispute Resolution
  • Dispute Resolution Program Act and Regulations
  • Understanding Conflict, Conflict Styles and the Cycle of Conflict
  • The Facilitative Style of Mediation
  • The Mediation Process: Stages of Mediation
  • Preparing for Clients and Developing Trust
  • Active Listening Skills and Reframing Toxic Language
  • Managing Threats to the Process and Power Imbalances
  • Creating Options / Building on Agreement / BATNA
  • Writing Agreements
  • The role of Bias in Mediation
  • Ethics in Mediation
  • LIVE COACHING in mediation roleplay sessions
  • The cost for the 32-hour training is $775
    • DISCOUNTS: A $50 discount is available for early registration (prior to April 7)
    • Please contact us to inquire about special group discounts.
    • FINANCIAL NEED: Groundswell would like to provide opportunities for those with financial need to receive Dispute Resolution training opportunities. Contact us to discuss your special financial needs or to set up a payment plan.
    • CANCELLATION: Any cancellation/refund requests must be in writing and received 14 days before the first training date and will be subject to a $50 cancellation fee.

*Optional Orientation Monday, April 29, 6pm-7pm 

    • Tuesday, May 7 from 6pm-9pm
    • Thursday, May 9 from 6pm-9pm
    • Saturday, May 11 from 9am-4pm
    • Tuesday, May 14 from 6pm-9pm
    • Thursday, May 16 from 6pm-9pm
    • Saturday, May 18 from 9am-4pm


Our Mediation Program provides an opportunity to get hands-on experience as a practicing mediator with our Alternative Dispute Resolution Program. As a volunteer mediator, you can practice and develop your mediation skills while applying them in real-life community and court-based situations.

Upon completion of this Basic Mediation Training we welcome you to apply for this program. Applicants for this program must be available during our daytime weekday hours (8am-5pm) and be able to participate for a minimum of six months. Individuals with bilingual abilities are particularly encouraged to participate in this program.

Topics Covered in the Basic Mediation Training Include:

Contact us

Please contact Senior Conflict Resolution Specialist, Madeline Wall: [email protected] if you have questions about this Basic Mediation Training or to discuss any special needs or concerns.

Training Request Form

One starting place can be requesting one of our most popular trainings or workshops. The difference between workshops and trainings is timing–workshops are under four hours and trainings are four or more hours.